Privacy Policy

We use information to:

• Provide and maintain the Services
• Create and manage user accounts
• Deliver health tracking features
• Generate reports and insights
• Provide AI-powered assistance
• Send reminders and notifications
• Improve user experience
• Analyze product usage
• Process subscriptions and payments
• Respond to customer support requests
• Protect platform security
• Comply with legal obligations

SjöHaven may use third-party artificial intelligence providers to power certain features.

When using AI-powered functionality:

• Information submitted may be processed by AI systems
• We do not use your personal health information to train public AI models unless explicitly disclosed and authorized
• AI-generated content is provided for informational purposes only

If you participate in community areas:

• Information you post may be visible to other users
• You control what information you choose to share
• We encourage users not to publicly share sensitive personal information

We are not responsible for information voluntarily disclosed within public community features.

Certain features allow you to share information with:

• Caregivers
• Family members
• Healthcare providers
• Authorized care team members

You control who receives access and may revoke access at any time.

We do not sell your personal information.

We may share information with:

Payments are processed through third-party payment providers.

SjöHaven does not store full payment card information on our servers.

Payment information is handled according to the payment processor’s privacy and security practices.

We implement reasonable administrative, technical, and organizational safeguards to protect user information.

These measures may include:

• Encryption in transit
• Secure authentication
• Role-based access controls
• Audit logging
• Access restrictions
• Secure infrastructure

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information only as long as necessary to:

• Provide the Services
• Maintain user accounts
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we will delete or anonymize it where appropriate.

Depending on your location, you may have rights to:

• Access your information
• Correct inaccurate information
• Delete your information
• Export your information
• Restrict certain processing
• Withdraw consent where applicable

To exercise these rights, contact us using the information below.

SjöHaven is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we learn that such information has been collected, we will take steps to remove it.

We may use:

• Cookies
• Local storage
• Analytics tools
• Session tracking technologies

These technologies help us:

• Improve performance
• Understand usage patterns
• Enhance user experience
• Maintain platform functionality

You may adjust browser settings to limit certain tracking technologies.

Your information may be processed and stored in countries other than your country of residence.

By using the Services, you consent to such transfers where permitted by law.

SjöHaven is designed to support individuals managing health-related information.

Unless expressly stated in a separate agreement, SjöHaven is not acting as a healthcare provider and may not be considered a HIPAA-covered entity or business associate.

Users should not assume HIPAA protections apply unless specifically stated.

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

Continued use of the Services after updates constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or your personal information, please contact:

We are committed to protecting your privacy and helping you feel secure while using SjöHaven.

One recommendation: before launch, have a healthcare/privacy attorney review the HIPAA section, AI disclosure section, and community-sharing language. Those are the areas most likely to need adjustment based on how SjöHaven ultimately handles user health data.